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Hocking Hills Canopy Tours cancellation policy
We have a 10 day cancellation policy. If you cancel your reservation outside 10 days prior to your tour date, your payment, less a $10 per person service fee, will be refunded to you.
If you need to change your reservation date or time, you may do so one time, up to 10 days prior to your originally scheduled tour.
No refunds or reschedules will be given with less than 10 days notice. Your tour reservation is transferable, so you can give it or sell it to someone else if you choose.
If you come out for your zip line tour, and decide not to zip due to fear, we will give you a raincheck. The "raincheck" is transferrable and will be good for use one time in the current season. We encourage you to try again.
If we cancel your tour due to weather or other unforeseeable conditions, we will reschedule your tour for another available time, or give you a full refund.
If you are late, you will not receive a refund or be able to join your tour. Your tour and guide will leave as scheduled whether you are there or not. We do expect you to arrive 30 minutes prior to your reserved tour time.